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NumberMatching.com
Rose Mill Co. - chemicals   lubricants   processing

Frequently Asked Questions

Our goal is to make your visit here as easy as possible. If you don't see your question addressed below, you can email us at info@numbermatching.com.

Table of Contents

General

What is meant by number matching?

Number matching relates to the dates, casting numbers, model numbers, VIN numbers, stamped numbers, or codes that can be found on the major components, such as the engine, transmission and rear-axle assembly. These numbers should be correct if the car is to be considered a number matching car.

Login

Why is my login not working?

Your login name for all sections that require a login should be your e-mail address. This includes: Store, Classifieds, Forums, and Registry.

You may also need to make sure that cookies are enabled in your browser. For more information on how to enable cookies, please reference your browser's help menu.

What if I've forgotton my password?

If you have forgotton your password please go to the specific section of the website you are trying to login to. At the login screen you should see certain steps for a forgotton password retrieval.

Classifieds

How much does it cost to list an ad through your classifieds?

Posting classified ads are free.

Do you archive old listings on the site?

Classified ads are time sensitive in nature, and we do not archive them on the site.

Where do the listings on your site come from?

Listings on our site come from vendors and regular visitors to our site alike.

How do I pay for an item that I've decided to purchase?

This is up to both you and the seller to come to an agreement on what you're comfortable with. We recommend PayPal.

Registry

What is the registry all about?

Part of our goal here is to reunite original engines and parts with original cars. It is the first ever, industry-leading directory of cars and parts that are out there, both available for sale and for reference purposes.

Return & Exchange Policy

How long do I have to return an item I purchased?

If you need to return or exchange an item, please call for a Return Authorization Number. We will accept returns within 30 days of delivery on defective merchandise. All new merchandise can be returned within 15 days of delivery. All merchandise must be in the original condition in which it was sent to you.

What if my shipment was damaged?

If your shipment was damaged, we will issue you a return authorization to ship the damaged part back to us. We will then send out a replacement item as soon as it is available to us.

What shipping fees do I incur by returning an item I don't want?

The customer is responsible for any shipping costs that are required to get the product back to us. The customer must also include an email from NumberMatching giving permission for the return.

Can I exchange one product for another?

Yes. If you purchased the wrong product, we'll be glad to exchange the right piece for you. Please send us an E-Mail to let us know about the situation and we'll help you get the right product in your hands as soon as possible.

Are there any restocking fees for a returned item?

Restocking fees are based on the item. Some items may be shipped from other vendors, and you would be responsible for any charges that we incur returning your item to them.

Changing an Order

How long after I order can I change an order?

You can change an order at any time before it ships.

Can I cancel items from an order?

Yes. You can cancel items from an order provided that it has not yet shipped. Please contact us with your order number to change your order. We take these requests with high priority to make sure that you are satisfied with your shopping experience.

Shipping & Delivery

How are you shipping rates determined?

We use UPS to ship products to you. UPS provides us with a chart to determine shipping rates based on the weight and size of your package.

How long should it take to receive my package?

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form. After placing your order, you will see both shipping and delivery date estimates in the order confirmation E-Mail.

Where does NumberMatching ship?

We ship to anywhere in the United States and Canada. On a case by case basis, we can ship to other locations, but you will need to contact us before proceeding with such an order.

Other

Don't see what you're looking for?

Numbermatching.com always strives to uphold the highest standards of customer service. If your question wasn't answered here, we encourage you to contact us with your question. We will answer your question as soon as possible.